FAQ

Can't find the answer you're looking for? We've shared some of our most frequently asked questions to help you out.

PRODUCTS

Our products have NOT been tested on animals and will never be—we love our fuzzy friends too much.

Yes absolutely. We do not use any animal by-products in our formulas.

Yes! You can enjoy Mee-Skin products worry-free.

The shelf life of our products are 36 months.

ORDER

You can check the status of your order via Track My Order page.

In addition, you will receive email notifications when you order has been confirmed, shipped, and delivered.

If you need to change or update the address on your order that has not been shipped yet, please email contact@meeskin.com with the correct address.

If your order has already shipped please contact your shipping carrier first to change the address.

If you would like to cancel your order, please email contact@meeskin.com with your order information within 24 hours from purchasing before the order is shipped.

Unfortunately, once the order has shipped we are not able to cancel it.

BILLING

We accept MasterCardVisaAmerican Express and PayPal.

We understand how important security is to you. Credit card and order data is encrypted and secure. The platform we are hosted on is Level 1 PCI compliant and uses 256-bit SSL certificated to keep order details secure (you’ll see that the shopping cart switches from http to https to show you it’s secure). This is an advanced consumer online security technique. You can be assured that your order will be placed safely and securely.

SHIPPING

We deliver internationally but do fast shipping (3-4 business days) only for orders in US and Canada.

Use this text to answer questions in as much detail as posShipping for customers in the US is a $4.99 flat rate .

Shipping across Canada is $6.99 via Canada Post.

Shipping outside of the United States is a standard $9.99 flat rate but may increase if our carrier applies a surcharge on heavy parcels.sible for your customers.

Orders shipped to the United States average a 3-4 business day delivery.

For shipping across Canada, the delivery timeline depends on the customer's distance from Toronto, Canada. Local deliveries within Toronto could take 2 days, while deliveries to Canada's West Coast could take up to 10 business days.

For international orders, delivery take between 7-74 days depending on the customer's distance from Canada. For example, it takes 3 weeks for an order to arrive in France.

If your order is missing a product, contains a damaged item, or other concern, please email us at contact@meeskin.com.

To expedite your request, please have your order confirmation number in the subject title and attach any photos you may have of the issue. From there we can look into the best way to get you a replacement or better find a solution.

RETURNS & REFUNDS

We have a 7 days return & refund policy. If 7 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

Due to hygiene reasons we cannot accept exchange or returns on non-faulty items so please choose carefully.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging and you must still have original receipt.

Unfortunately sale items cannot be refunded under any circumstances.

Oh no we are sorry to hear that. Please contact our team at contact@meeskin.com to explain your issue and we will gladly replace it, free of charges.

Anything else?

Feel free to email us at contact@meeskin.com.